Privacy Policy

Who we are

Last Updated: June 23, 2025

At Zigma Travels, accessible from zigmatravels.com, your privacy is our top priority. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your personal data when you use our professional call driver services, taxi rentals, and other travel-related services in Ernakulam, Kerala, and beyond.

By using our website and services, you consent to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services, ensuring a smooth and personalized experience.

a) Personal Information You Provide: When you book a call driver, request a taxi, make an inquiry, or interact with us, you may provide us with personally identifiable information, including but not limited to:

Contact Information: Your name, phone number, email address, and physical address.
Booking Details: Pick-up and drop-off locations, dates, times, vehicle preferences, and any special requests.
Payment Information: Details required to process payments (e.g., credit/debit card information, bank details). Please note: We do not store sensitive payment card information on our servers; it is securely processed by our trusted payment gateways.
Identification (if required for specific services): Government-issued ID details (e.g., Aadhar, Passport) for verification, especially for long-distance travel or specific regulatory requirements.
Communication Data: Information you provide when you communicate with us via phone, email, chat, or feedback forms.

b) Information We Collect Automatically: When you visit zigmatravels.com, we may automatically collect certain information about your device and Browse activity:

Log Data: IP address, browser type, operating system, referring/exit pages, date/time stamps, and clickstream data.
Usage Information: Pages viewed, services searched for, time spent on the website, and other engagement metrics.
Device Information: Type of device used, unique device identifiers, and mobile network information.
Location Information: If you enable location services on your device, we may collect precise or approximate location data to facilitate booking and driver allocation. You can disable this at any time through your device settings.

c) Cookies and Tracking Technologies: First and foremost, we employ cookies and similar tracking technologies (such as, web beacons and pixels) specifically designed to enhance your Browse experience, and furthermore, to accurately analyze website traffic, along with personalizing content. To clarify, cookies themselves are small text files, which are subsequently stored on your device. Therefore, you are certainly empowered to control cookie preferences through your individual browser settings; however, you must understand that disabling cookies may, inevitably, affect certain critical functionalities of the website.

2. How We Use Your Information

We use the collected information for various purposes, primarily to deliver our high-quality call driver and taxi services:

Service Provision: To process your bookings, dispatch drivers, confirm reservations, and provide the requested travel services (e.g., airport transfers, outstation trips, local sightseeing, chauffeur-driven cars).
Communication: To send booking confirmations, updates, service alerts, and respond to your inquiries, feedback, and customer service requests.
Personalization: To tailor our services and website content to your preferences, making your experience more efficient and relevant.
Improvement of Services: To analyze usage patterns, identify areas for improvement, develop new features, and enhance the overall user experience.
Marketing and Promotions: With your consent, to send you promotional offers, newsletters, and information about new services or special deals from Zigma Travels. You can opt-out of marketing communications at any time.
Security and Fraud Prevention: To detect and prevent fraudulent activities, ensure the security of our services, and protect our rights and property.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Analytics: To perform data analysis and research for business intelligence and statistical purposes.

3. Sharing Your Information

We respect your privacy and only share your information in limited circumstances as described below:

Service Providers: We may share your data with trusted third-party service providers who assist us in operating our business and delivering services (e.g., payment processors, cloud hosting providers, analytics providers, driver partners). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Driver Partners: To facilitate your booking, necessary information such as your pick-up location, contact number, and destination will be shared with the assigned driver.
Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe it’s necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Data Security

Zigma Travels is committed to protecting your personal data. We implement robust technical and organizational measures to safeguard your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

Encryption: Using SSL/TLS encryption for data transmission on our website.
Access Controls: Limiting access to personal data to authorized personnel only.
Regular Security Audits: Conducting periodic security assessments to identify and address vulnerabilities.
Secure Storage: Storing data on secure servers with appropriate safeguards.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely delete or anonymize it.

6. Your Privacy Rights

You have certain rights regarding your personal information, subject to applicable laws:.

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances.

Right to Restrict Processing: Further more, You can request that we limit the way we use your personal data.
Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your personal data for direct marketing purposes or based on legitimate interests.
Withdraw Consent: Moreover, If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

7. Third-Party Links

Our website may, from time to time, contain links to third-party websites or services that are not operated by us. However, it is crucial to understand that we have absolutely no control over, and consequently, we assume no responsibility for the content, privacy policies, or practices of any such third-party sites or services. Therefore, as a matter of best practice and for your own protection, we strongly encourage you to carefully review the individual privacy policies of any and all third-party websites you choose to visit subsequently

8. Children’s Privacy

Our services are not intended for individuals under the age of 18; accordingly, we do not knowingly collect personally identifiable information from children. Should you be a parent or guardian and believe that your child has provided us with personal information, then please contact us, and we will take immediate steps to remove that information from our records.

9. Changes to This Privacy Policy

We may, from time to time, update our Privacy Policy in order to reflect changes in our practices or alternatively, for other pertinent operational, legal, or regulatory reasons. Consequently, and in light of these potential revisions, we will, without fail, notify you of any significant changes by virtue of posting the new Privacy Policy on this specific page and concurrently updating the “Last Updated” date. Therefore, and with your continued understanding in mind, we strongly encourage you to review this Privacy Policy on a periodic basis, furthermore, doing so will ensure you remain fully informed..

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Zigma Travels Website: zigmatravels.com Email: [email protected] Phone: +918281260698 Address: Door no. 44, ZIGMA TRAVELS, 2311A, Pipeline Rd, opp. Cochin Decoration, Palarivattom, Kochi, Ernakulam, Kerala 682025.